Contact Us
Questions before you buy, or help after? We answer every message ourselves — there is no ticket queue and no outsourced call centre between you and us.
support@colasticks.com
We reply every day, usually within a few hours.
Phone
+1 (213) 640-6192
Email reaches us faster, but if you would rather talk, call or leave a message and we will come back to you.
Who we are
COLASTICK is a trading name of ROSS SEA LLC.
- Business address — 570 Oxford Close, Alpharetta, GA 30005, United States
Before you email us about setup
Two things solve most first-day problems:
- Remote not responding? Use the included HDMI extension cable to move the stick away from the back of your TV. Some TV back panels block the Bluetooth signal. This is not a fault, and it is the single most common thing people contact us about.
- Device restarting on its own? Your TV's USB port may not supply enough current. Plug the Type-C cable into a standard USB wall adapter instead.
Still stuck? Email us — we will work through it with you.
Where we ship from
We hold stock in two US warehouses and ship from whichever is closer to you.
- East warehouse — Alpharetta, Georgia
- West warehouse — Ontario, California
Orders are dispatched the same or next business day and typically arrive within 3–5 business days anywhere in the continental US. We do not currently ship to Alaska, Hawaii or PO Boxes.
Returns and warranty
60-day money-back guarantee with free return shipping, and a 1-year hardware warranty. Start either by emailing support@colasticks.com — we send you a prepaid return label with your RMA. See our refund policy for the full terms.